Loclie

For Business Owners

Claiming Your Business

Take ownership of your business listing on Loclie to manage information and access analytics.

Why Claim Your Business?

Benefits of claiming:

  • Edit business information - Keep details accurate and current
  • View analytics - See how customers find you
  • Upload photos - Showcase your business
  • Manage hours - Update opening times
  • Post job listings - Hire local talent
  • Create campaign alerts - Promote your business
  • Free forever - No subscription or fees

How Claiming Works

There are two ways to claim a business on Loclie:

  1. Add Your Business flow (this page) — Search the directory by name and address, then claim a match. Best when you're discovering Loclie for the first time and want to find your listing.
  2. Claim by QR Card — If Loclie has mailed your business a printed card with a QR code, scanning it takes you directly to a short list of candidate listings at your address. The card token verifies you have access to that address, so the claim is processed instantly without manual review. See Claim by QR Card for the full flow.

Both methods give you the same level of control over your listing. The QR-card flow is just faster for recipients of a mailed card.

This page covers the Add Your Business flow. When you enter your business details, Loclie automatically searches for existing listings that match. If a match is found, you can claim it instead of creating a duplicate.

Step-by-Step Claiming Process

Step 1: Start Adding Your Business

  1. Sign in to the Manage portal at manage.loclie.com.au
  2. From your user dashboard, click Add Your Business
  3. Enter your business name and address
  4. Loclie searches for existing listings that match

Step 2: Review Matches

If Loclie finds existing listings that match your business:

  • You will see a list of potential matches with similarity scores
  • Each match shows the business name, address, category, and town
  • Matches may include both businesses and amenities

If your business is listed: Click "Claim This Business" on the matching listing.

If none match: Click "None of these - Register as New Business" to create a new listing.

Step 3: Complete the Claim Form

Claim Type (required) Choose one:

  • I own or manage this business - For business owners and authorised managers
  • I want to suggest corrections to the listing - For suggesting updates to information

ABN (Australian Business Number) (optional, for ownership claims)

  • Providing your ABN helps verify your ownership

Proposed Updates (optional) If any information on the listing is incorrect, you can suggest corrections:

  • Business Name
  • Address
  • Phone
  • Email
  • Website

Additional Information

  • Any extra details to help verify your claim

Step 4: Submit Your Claim

  1. Review your claim details
  2. Click "Submit Claim"
  3. You will see a confirmation that your claim was submitted

What happens next:

  • Your claim is submitted for staff review
  • You will be notified once it has been reviewed
  • You can track your claim status from your user dashboard on app.loclie.com.au

After Your Claim is Approved

Access Your Business Dashboard

How to access:

  1. Go to the Manage portal at manage.loclie.com.au
  2. Navigate to Business Dashboard
  3. Your claimed business will appear

From the Manage portal you can:

  • Update business information
  • Upload business images
  • Manage opening hours
  • View analytics
  • Post job listings
  • Create campaign alerts
  • Create bookable experiences and activities
  • Generate QR codes for your business
  • Edit your announcement

Multiple Business Locations

Claiming multiple locations:

If you have multiple locations, you can claim each one:

  1. Claim your first location (as above)
  2. Find your next business and repeat the process
  3. All locations appear in your Business Dashboard on the Manage portal
  4. Switch between them from the dashboard

Troubleshooting

"This business is already claimed"

Possible reasons:

  1. Someone else already claimed it
  2. You claimed it with a different account

Solutions:

  • Check if you are signed into the correct account
  • Contact support for help with disputed claims

"Claim pending for too long"

If your claim has not been reviewed:

  1. Check your notifications for any updates
  2. The review team may need additional time
  3. Contact support if needed

Privacy and Security

Your information is safe:

  • Personal details used for verification only
  • Not shared publicly
  • Secured with encryption

Business information:

  • Public details remain public (address, phone, hours)
  • You control what is displayed through the edit profile page

Fees and Costs

Claiming is FREE

No charges for:

  • Claiming your business
  • Basic listing
  • Updating information
  • Analytics access
  • Posting jobs
  • Creating campaigns

Always free - No hidden fees or subscriptions required.

Frequently Asked Questions

How long does verification take?

Claims are reviewed by the Loclie team. Timing varies, but you will be notified once reviewed.

Can I claim a business I don't own?

No. Only owners and authorised representatives should claim businesses. You can use the "suggest corrections" claim type if you just want to fix incorrect information.

What if my business information is wrong?

You can suggest corrections as part of the claim process, or update information after your claim is approved.

Can I transfer ownership?

Contact support to transfer a claimed business to another account.

Next Steps After Claiming

Recommended first actions:

  1. Update Your Business Info - Ensure accuracy
  2. Upload a Photo - Showcase your business
  3. Set Opening Hours - Keep customers informed
  4. Post Job Listings - If you are hiring
  5. Explore Analytics - Understand your performance

Learn more:

Need Help?

Having trouble claiming your business?

Claiming is free and gives you full control!

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Claim by QR Card